Refund and Returns Policy

Last Updated: 09/June/2026

At Himalayan Design, every canvas print is produced specifically for each order. Due to the custom nature of our products, we do not accept returns or offer refunds except for products damaged during transportation.

Eligible Refund Claims

A refund or replacement may be approved only when:

• The product arrives damaged during shipping.
• The damage significantly affects the usability or appearance of the product.
• The claim is submitted within 3 days of delivery.

How to Submit a Claim

To request a refund or replacement, please email:

hi@himalayandesign.com

Include:

• Order number or payment invoice
• Full name
• Photos of the damaged packaging
• Photos of the damaged product
• Description of the damage

Claims submitted after 3 days from the delivery date may not be eligible for review.

Non-Refundable Situations

Refunds and returns are not available for:

• Change of mind
• Ordering the wrong size
• Personal preference regarding artwork
• Color variations caused by monitor or screen settings
• Customs fees, duties, VAT, GST, or import taxes
• Shipping delays caused by customs or carriers
• Refusal to accept delivery
• Incorrect shipping information provided by the customer

Resolution

Once the claim is reviewed and approved, Himalayan Design may:

• Replace the damaged product, or
• Issue a refund at our discretion.

We reserve the right to request additional information before approving any claim.

Contact

For all refund-related inquiries:

Email: hi@himalayandesign.com