Website: https://himalayandesign.com
Brand: Himalayan Design
Legal Business Name: Veinscloud
Business Type: Sole proprietorship
Business Location: India
Last Updated: 15 October 2026

1. Introduction

Himalayan Design respects your privacy and is committed to handling your personal information responsibly.

Himalayan Design is a brand owned and operated by Veinscloud, a sole proprietorship based in India.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or contact us by email or WhatsApp.

We handle personal information in accordance with applicable data protection and privacy laws.

2. Information We Collect

2.1 Personal and Contact Information

When you place an order or contact us, we may collect your name, email address, telephone or mobile number, billing address, shipping address, and information you voluntarily provide in customer service communications.

2.2 Order and Transaction Information

We may collect order numbers, purchased products, quantities, prices, discounts, shipping charges, payment status, transaction references, delivery information, and records relating to returns, refunds, replacements, and customer enquiries.

Payment information may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own website servers.

2.3 Technical Information

When you visit our website, technical information may be collected, depending on our website configuration. This may include IP address, browser type, device information, pages visited, website interactions, cookies, and security logs.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.
  • Arrange packing, shipping, and delivery.
  • Process payments and maintain transaction records.
  • Respond to customer enquiries by email or WhatsApp.
  • Handle complaints, returns, refunds, and damaged-product claims.
  • Maintain website security and prevent fraud.
  • Improve website performance and customer experience.
  • Send marketing communications where permitted by law.
  • Comply with applicable tax, accounting, and legal requirements.

We will not use personal information for purposes incompatible with this policy except where permitted or required by law.

4. WhatsApp Communications

Customers may contact us through WhatsApp at 8091811011. Our WhatsApp support is for messages only; we do not accept phone calls.

If you contact us through WhatsApp, we may receive your phone number, profile information made available through the service, and the messages, images, order details, or other information you choose to send.

We use this information to respond to your enquiries and provide customer support.

WhatsApp is a third-party service operated independently of Himalayan Design. Its handling of your information is subject to its own terms and privacy policy.

Please avoid sending payment card details, passwords, or other highly sensitive information through WhatsApp.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping carts, support checkout, remember preferences, improve security, understand website performance, and support analytics or advertising where enabled.

You may manage cookies through your browser settings and any preference controls provided on our website.

Disabling certain cookies may affect shopping cart, checkout, or other website features.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

6. Sharing Personal Information

We do not sell personal information as a business practice.

We may share information when necessary with:

  • Payment processors for transaction processing.
  • Courier companies and logistics providers for delivery.
  • Customs agents where needed for international shipments.
  • Website hosting, security, and technical service providers.
  • Analytics or marketing providers where enabled and lawfully used.
  • Accountants, legal advisers, and other professional service providers.
  • Government authorities or regulators where required by law.

We seek to use service providers appropriate to the relevant purpose and take reasonable steps to protect personal information.

7. International Data Transfers

Some customer information may be processed outside India when international couriers, payment providers, website service providers, or other service providers are involved.

We will comply with applicable legal requirements and restrictions relating to international data transfers.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations.

When information is no longer required, we will take reasonable steps to delete it or dispose of it securely, subject to applicable retention requirements.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic storage or internet transmission method can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.

10. Your Privacy Rights

Subject to applicable law, you may have rights to request access to personal information, seek correction of inaccurate information, request deletion where legally permissible, withdraw consent where processing is based on consent, and raise a privacy complaint.

Some information may need to be retained to complete transactions, meet legal obligations, prevent fraud, or establish or defend legal claims.

To exercise an applicable right, contact us using the details in the Contact section below. We may need to verify your identity before acting on a request.

11. Children’s Privacy

Our website is intended for general customers and is not designed to collect children’s personal information independently where parental consent or other legal safeguards are required.

If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may link to external payment services, courier websites, social media platforms, or other third-party websites.

We are not responsible for the privacy practices of external websites. Please review their privacy policies before submitting information to them.

13. Marketing Communications

Where permitted by law, we may send promotional emails or messages about our products, new collections, and offers.

You may opt out of promotional communications using the available unsubscribe method or by contacting us.

Essential transactional communications, such as order confirmations and delivery updates, may still be sent when necessary.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, services, or legal obligations.

The latest version will be published on this page with the revised date. Where required by law, we will provide notice of material changes or seek consent for new processing activities.

15. Contact and Privacy Complaints

For privacy questions, requests, or complaints, please contact:

Brand: Himalayan Design

Legal Business Name: Veinscloud

Business Type: Sole proprietorship

Website: https://himalayandesign.com

Email: hi@himalayandesign.com

WhatsApp: 8091811011 — messages only; phone calls are not supported.

Please include sufficient information for us to understand and respond to your request.

Himalayan Design is a brand owned and operated by Veinscloud, a sole proprietorship based in India.