Returns, Refunds & Damaged Products Policy
Website: https://himalayandesign.com
Brand: Himalayan Design
Legal Business Name: Veinscloud
Business Type: Sole proprietorship
Business Location: India
Last Updated: 15 October 2026
1. Our Policy
At Himalayan Design, we aim to deliver printed Thangka canvas artworks in satisfactory condition.
Our complete Thangka-style products include the main painting and decorative brocade design printed together as one coordinated canvas artwork.
This policy explains how to report damaged or incorrect products, request a replacement, and obtain a refund where applicable.
2. Products Damaged During Shipping
If your order arrives damaged during transportation, please contact us within 3 days of delivery.
Email hi@himalayandesign.com or send us a WhatsApp message at 8091811011.
Please provide:
- Your order number or proof of purchase.
- Your name and contact details.
- Clear photographs of the damaged artwork.
- Photographs of the outer packaging and shipping label, where available.
- A brief description of the damage.
Please retain the product and its original packaging until we have reviewed your claim.
We will assess the information and inform you of the next steps. Depending on the circumstances, we may arrange a replacement, refund, or other appropriate remedy in accordance with applicable law.
3. Incorrect or Defective Products
If you receive an incorrect product, a product with a manufacturing defect, or an artwork that materially differs from its description, please contact us promptly.
Include your order number, a description of the problem, and photographs where appropriate.
We will review your claim and, where the issue is confirmed, arrange an appropriate remedy, which may include a replacement or refund as required by applicable law.
4. Returns for Change of Mind
We generally do not accept returns solely because a customer changes their mind, no longer wants the product, or selects the wrong size or design when the product supplied matches the order.
This restriction does not apply where a return, replacement, or refund is required by applicable law or where we have expressly agreed to a return.
Please review product photographs, dimensions, descriptions, and specifications carefully before completing your purchase.
5. Refunds
If a refund is approved, it will generally be issued to the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or card issuer.
We will communicate the refund decision and relevant next steps by email or WhatsApp message.
Where a refund is legally required, it will be processed within the applicable legal timeframe.
6. Replacements
If a replacement is approved, we will explain the replacement process and delivery arrangements.
Where a replacement is required because a product arrived damaged, defective, incorrect, or materially inconsistent with its description, we will not charge for the replacement or its delivery, except where a different arrangement is lawfully applicable.
If a suitable replacement is unavailable, we will discuss an appropriate alternative or refund where required.
7. Shipping Charges and International Orders
For eligible orders within India, we offer free standard delivery on purchases of ₹1,000 or more. Orders below this threshold may incur shipping charges.
International shipping charges are additional and are displayed at checkout or communicated before the order is confirmed.
If an order qualifies for a refund, the treatment of original shipping charges and return-shipping costs will depend on the circumstances, applicable law, and the remedy provided.
Customs duties, import taxes, and destination-country charges may be imposed by foreign authorities. Any refund or reimbursement relating to these charges is subject to applicable law and the relevant authority’s procedures.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible using email or WhatsApp and include your order number.
Cancellation requests received before printing, production, or dispatch may be accommodated where operationally possible.
Once production has started or the order has been dispatched, cancellation may not be possible, subject to applicable law and any rights that cannot be excluded.
If we cancel an order after receiving payment, we will arrange an appropriate refund.
9. Situations Not Normally Covered
Subject to applicable law, we generally do not accept claims based solely on:
- A change of mind after purchase.
- Selecting the wrong size or design when the supplied product matches the order.
- Minor colour differences caused by screen settings, lighting, display devices, or normal printing variations.
- Damage caused by improper handling, cleaning, storage, or use after delivery.
- Normal wear and tear after the product has been received in satisfactory condition.
This section does not exclude claims involving genuine defects, significant differences from the product description, or other circumstances where a remedy is required by law.
10. Our Complete Printed Thangka Artwork
Our products combine the main Thangka painting and decorative brocade design into one complete printed canvas product.
The brocade design is printed and is not actual woven or embroidered fabric unless a specific product description expressly states otherwise.
Please review each product listing for details about the artwork, dimensions, materials, and items included in your purchase.
11. Contact Us
For return, refund, replacement, or damaged-product requests, contact:
Brand: Himalayan Design
Legal Business Name: Veinscloud
Business Type: Sole proprietorship
Website: https://himalayandesign.com
Email: hi@himalayandesign.com
WhatsApp: 8091811011 — messages only; phone calls are not supported.
Please include your order number in all correspondence so we can assist you efficiently.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded or restricted.
Himalayan Design is a brand owned and operated by Veinscloud, a sole proprietorship based in India.