Website: https://himalayandesign.com
Brand: Himalayan Design
Legal Business Name: Veinscloud
Business Type: Sole proprietorship
Business Location: India
Last Updated: 15 October 2026
1. Overview
Himalayan Design delivers printed Thangka canvas artworks to customers in India and selected international destinations.
Our complete Thangka-style canvas artworks feature the main painting and decorative brocade design printed together as one coordinated product.
This policy explains our shipping charges, order processing, delivery arrangements, international shipping, and delivery-related support.
2. Shipping Within India
We offer free standard delivery on orders of ₹1,000 or more shipped to eligible addresses within India.
Orders below ₹1,000 may incur a shipping charge, which will be displayed at checkout.
The qualifying merchandise value is calculated after discounts and before shipping charges, unless otherwise stated at checkout.
Free delivery applies to standard shipping. Any optional expedited or premium delivery service may incur additional charges.
Delivery availability may vary for remote areas or locations with limited courier coverage.
3. International Shipping
We accept orders from selected international destinations, subject to shipping availability and applicable restrictions.
International shipping charges are extra. The applicable shipping charge will be calculated at checkout or communicated before the order is confirmed.
Shipping charges may depend on the destination, package size and weight, shipping service, and other applicable handling requirements.
If shipping cannot be calculated automatically, we will contact you with the charge before dispatch. We will not proceed with an additional shipping charge without your agreement.
4. Order Processing
Orders are processed after successful payment and verification of the order details.
Processing time is separate from transit time. Preparing, printing, inspecting, and packaging your artwork may take additional time depending on product availability and order volume.
Orders placed on Sundays or public holidays may begin processing on the next working day.
If an unexpected delay materially affects your order, we will make reasonable efforts to inform you.
5. Estimated Delivery Times
Delivery times depend on the destination, courier service, processing requirements, and local delivery conditions.
Any delivery estimate displayed on the product page or at checkout is an estimate unless a guaranteed service has expressly been confirmed.
International shipments may take longer because of customs inspection, import documentation, remote-area delivery, or carrier delays.
Where a delivery estimate is provided for your order, please refer to it for the most relevant information.
6. Order Tracking
Where tracking is available, we will provide tracking information by email, SMS, or another appropriate communication method after dispatch.
Courier tracking updates may take time to appear after the parcel has been handed over.
If you have not received tracking information or need help locating your shipment, please contact us with your order number.
7. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, customs clearance fees, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or international shipping charge.
Customers are responsible for checking the import requirements applicable in their country.
Customs authorities may inspect shipments or request additional documentation, which can affect delivery times.
8. Accurate Delivery Information
Customers must provide complete and accurate delivery details, including the recipient’s name, postal address, city, state or province, postal code, country, and any required contact details.
Please contact us promptly if you discover an error in your delivery information.
We will try to correct the address before dispatch where possible. Once a shipment has been handed to the courier, changes may not be possible or may involve additional charges.
9. Failed Delivery
Delivery may be unsuccessful because of an incorrect address, an unavailable recipient, refusal to accept delivery, or unpaid customs charges.
If a shipment is returned to us, we will contact you to discuss the available options.
Additional shipping charges may apply to reshipment where permitted by law and agreed to by the customer.
This section does not exclude any remedy required by applicable consumer-protection law.
10. Delayed, Lost, or Missing Shipments
If your shipment is delayed beyond the expected delivery period, contact us so we can investigate with the courier.
If tracking indicates delivery but you have not received the parcel, please check with household members, reception staff, or neighbours where appropriate, and notify us promptly.
We will make reasonable efforts to investigate delayed, lost, or missing shipments and arrange an appropriate resolution where required.
11. Damaged Products
Please inspect your artwork after delivery.
If your printed Thangka canvas arrives damaged, contact us within 3 days of delivery.
Please provide:
- Your order number.
- Clear photographs of the damaged artwork.
- Photographs of the outer packaging and shipping label, where available.
- A brief description of the damage.
Retain the packaging until your claim has been reviewed.
We will assess the claim and, where appropriate, arrange a replacement, refund, or other remedy in accordance with our Returns, Refunds & Damaged Products Policy and applicable law.
The reporting period does not remove consumer rights that cannot legally be restricted.
12. Shipping Charges and Refunds
Shipping charges and refunds are handled in accordance with our Returns, Refunds & Damaged Products Policy.
Where a product is damaged, defective, incorrect, or materially different from its description, we will assess the circumstances and provide an appropriate remedy as required by law.
Customs duties and import taxes are generally imposed by the destination country’s authorities. Any refund or reimbursement relating to these charges is subject to applicable law and the relevant authority’s procedures.
13. Delivery Restrictions
Some destinations may be unavailable because of courier limitations, customs restrictions, import regulations, sanctions, or other legal or operational requirements.
If we cannot lawfully or reasonably ship an order to the requested destination, we may decline or cancel it. If payment has already been collected, we will arrange an appropriate refund.
14. Contact Us
For shipping, tracking, delivery delays, or international order enquiries, contact:
Brand: Himalayan Design
Legal Business Name: Veinscloud
Website: https://himalayandesign.com
Email: hi@himalayandesign.com
WhatsApp: 8091811011 — messages only; phone calls are not supported.
Registered Business Address: [Insert your complete registered business address, India]
Please include your order number when contacting us about an existing shipment.
15. Policy Updates
We may update this Shipping & Delivery Policy when our shipping services, delivery arrangements, or legal requirements change.
The latest version will be published on this page with the updated date. Changes will not remove rights already accrued to customers or rights protected by applicable law.
Himalayan Design is a brand owned and operated by Veinscloud, a sole proprietorship based in India.