20-Year Colour-Fade Guarantee – Terms & Conditions
Himalayan Design | Veinscloud
At Himalayan Design, we are committed to producing high-quality Thangka canvas prints using Epson UltraChrome Pro inks. This Colour-Fade Guarantee explains the conditions under which eligible prints may qualify for protection against excessive colour fading.
1. Guarantee Coverage
Where expressly stated on the product page or order confirmation, eligible Thangka canvas prints purchased directly from Himalayan Design are covered by a colour-fade guarantee for up to 20 years from the date of purchase, subject to these terms.
The guarantee applies only to excessive fading of the original printed colours under the qualifying conditions described below. It does not guarantee that colours will remain completely unchanged for 20 years.
2. Qualifying Display Conditions
To qualify for coverage, the artwork must be:
- Displayed indoors in a normal residential or comparable indoor environment.
- Kept away from direct sunlight and prolonged exposure to intense artificial lighting.
- Protected from excessive humidity, water, condensation, smoke, and chemical exposure.
- Handled, stored, and displayed in accordance with reasonable care instructions.
Exposure to direct sunlight, extreme temperatures, damp conditions, or other unsuitable environments may substantially reduce print longevity and may invalidate a claim where such exposure caused or contributed to the fading.
3. What Is Covered?
Subject to verification, the guarantee covers significant and abnormal fading of the printed image compared with its original condition, where the fading results from a printing-material or print-production issue covered by the guarantee.
Himalayan Design may request photographs, the order number, purchase details, and other reasonable evidence to assess a claim.
4. What Is Not Covered?
This guarantee does not cover:
- Normal and gradual colour changes over time.
- Damage caused by direct sunlight, excessive UV exposure, moisture, heat, or unsuitable storage.
- Physical damage, scratches, tears, stains, mould, or improper handling.
- Damage caused by cleaning chemicals, solvents, or inappropriate cleaning methods.
- Changes caused by framing materials, glass, protective coatings, or other third-party products.
- Differences between screen colours and the finished printed artwork.
- Unauthorised alterations, repairs, or modifications to the print.
Nothing in these exclusions limits any rights that cannot legally be excluded under applicable law.
5. How to Make a Claim
To submit a claim, contact hi@himalayandesign.com with:
- Your order number and purchase date.
- Clear photographs of the complete artwork and the affected area.
- A brief description of the display environment and when the fading was noticed.
- Any additional information reasonably required to assess the claim.
Please retain your order confirmation and, where possible, photographs showing the artwork’s original condition.
6. Assessment and Resolution
Himalayan Design will review each claim individually and may request further evidence or inspection where reasonably necessary.
If a claim is approved, the remedy will be determined in accordance with the published guarantee and applicable consumer law. Depending on the circumstances and availability, the remedy may include repair, replacement, or an appropriate refund.
Any shipping or return costs associated with an approved claim will be handled in accordance with the applicable guarantee terms and consumer law.
7. Guarantee Limitations
This guarantee applies only to the eligible printed artwork identified in the relevant order. It is not automatically transferable to another person and does not extend to framing, mounting, installation, or other accessories unless expressly stated.
This guarantee is separate from any manufacturer’s ink warranty and does not imply that Epson sponsors, certifies, or endorses Himalayan Design or this guarantee.
8. Statutory Consumer Rights
These terms do not remove or restrict any consumer rights or remedies available under applicable law.
9. Contact Information
Himalayan Design
Operated by Veinscloud, a sole proprietorship
Email: hi@himalayandesign.com
WhatsApp: 8091811011 (messages only)
Important: This guarantee becomes effective only when expressly offered for the relevant product and supported by the business’s applicable guarantee policy and evidence.